At Kashmiri Souvenirs, customer satisfaction is very important to us. Since our products are perishable food items, we unfortunately do not offer refunds or exchanges once an order has been shipped.

However, if your order arrives damaged, incorrect, or defective, we will gladly replace the item or issue a store credit. To be eligible, please contact us within 48 hours of delivery with the following:

• Your order number

• A clear photo of the item(s) received

• A brief description of the issue

Email us at [your email address], and we will work to resolve the issue promptly.

Please Note:

• We do not offer refunds for taste preferences or delays caused by the courier.

• Ensure your delivery address is correct when placing the order; we cannot refund orders shipped to incorrect addresses.

By placing an order, you agree to this refund policy.

Thank you for understanding and for supporting handmade Kashmiri tradition.